1xbet not processing my deposit BMR Sports Betting Forum
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- Player’s winnings are blocked.
- How to Get the 1xBet Welcome Bonus?
- Great Sports Bets
- Bet features
- Player’s struggling to pass the verification.
Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.
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The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.
He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts.
He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.
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The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Argentina was frustrated by the casino’s persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint. We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification.
We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player had won €3,000 and after successful verification, was able to withdraw €2,000.
The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts.
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Player’s winnings are blocked.
We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player. The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting.
The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts.
The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player from Brazil has been accused of opening multiple accounts. However, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it. The player from Singapore is struggling to withdraw his winnings.
The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker.
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The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame.
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The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.
We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.
These include scans of things like a utility bill, any identification cards you hold, and things relating to a bank account. These are not required right away, but they might be necessary when you withdraw your winnings, or you aim to complete a second deposit later. The player from Netherlands complains about an uncertain issue.
The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit.
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The bonus code can be used during registration but does not change the offer amount in any way. The player admitted their addiction to gambling and wanted to get self-excluded. The casino asked them to provide documents for verification, which they didn’t agree to do. In the meantime, the player lost another €300 and asked the casino if they could reduce their deposit monthly limit to a €20.
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Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint. The player from Japan had his account suspended and was unable to withdraw his balance.
She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.
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Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint.
We ended up rejecting the complaint because the player stopped responding to our messages and questions. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.
Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player’s side. The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team.
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After a lengthy back-and-forth, the casino’s Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue. The player from India had deposited ₹1,900, which had not arrived in his casino account.
Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player’s lack of response.
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Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
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We attempted to mediate the situation, but the casino insisted on a specific self-exclusion process that the player found intrusive. The player from Tunisia had made a 50TND deposit via E-payment, which was not credited into their account after 3 hours as stated by the casino. Customer support had been unresponsive to the player’s queries. However, the issue was resolved after the casino responded and credited the deposit amount to the player’s account. Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Ontario, Canada had reported that his casino account had been blocked after a friend had misused his phone.
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However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from Mexico had struggled with the account verification process, which had prevented him from withdrawing funds. The casino continued to reject the bank statement provided, even though it showed all the requested data. The player had initially created two accounts, which led to complications during the verification process. Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information.
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He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. The player struggles to verify his account for yet unknown reason. ”Inform2Tuhim” from India complained about the fact that the three deposits he had made 3 months ago were still not credited to his player’s account.
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The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.
